Return & Refund Policy
Odukalns design products purchased via the Odukalns Online store can be returned to Odukalns design within 7 days of the delivery, for a full refund of the purchase, minus all shipping costs, or an exchange. Please reply to your order confirmation email (firstname.lastname@example.org), expressing your intentions. Odukalns design agrees to provide a refund or exchange within 7 days of receipt of the piece if you are unhappy with your purchase or if it has been damaged in transit. If you would like a refund or an exchange, please message Odukalns design via e-mail within 7 days of receipt of the piece and Odukalns design will provide you with return instructions. Once Odukalns has received thepiece, you will get your refund you unless you have opted for an exchange.In any case, any article has to be returned in its original state, including the packaging. All items are checked by Odukalns design once they are returned. The client is responsible of the items before Odukalns design receives them back. Please make sure to wrap the articles before returning to avoid any damages of the items or packaging. Odukalns design is not responsible for damaged returned articles. Yet, it is important for us that our customers get flawless articles. Therefore, if you notice something wrong on one of your items, please contact Odukalns design by email as soon as possible. In order to enable Odukalns design to handle your claim in the best way, we kindly ask you to provide us with the details on the order and to specify what the problem is exactly. We will let you know about the steps to follow.
Please notice that the “customized” product cannot be returned or exchanged, unless there is a production defect or damage caused during the shipment. Nevertheless Odukalns is always available to find a solution for the good satisfaction of the client.